Do you offer voicemail?

We do not provide voicemail to the loved one. If you want your loved one to be able to receive messages, you can use a telephone with answering machine functionality built in, or a standalone answering machine. Approved contacts will ring through to your loved one’s phone and will be able to leave a message on the local answering machine.

The voicemail will need to be setup so that it cuts in BEFORE teleCalm's voicemail picks it up. Your loved one's voicemail should cut in around the 30 to 35 second mark so that Contacts leave the message on your loved one's phone and not in the Caregiver App.

With teleCalm Caregiver service, we provide voicemail to the caregiver via the Caregiver app. Here is how voicemail works, with Enable Voicemail turned ON from the Settings screen:

• All strangers will immediately be sent to Voicemail on the Caregiver app. Your loved one’s phone will not ring.
• All contacts will ring straight to your loved one’s phone, however, if they don’t answer in the 40 seconds it rings (longer than normal phone service), the call will transfer to Voicemail on the Caregiver app. Unless voicemail is set up on the landline to cut in before teleCalm's voicemail system.
• Any blocked callers will not be given an opportunity to leave a voicemail.
• You can modify the default outgoing voicemail messages from the Settings screen. There is a different message for Contacts and Strangers.
• You can listen to voicemails from the Dashboard, by selecting the voicemail icon on the top right of the screen.
• If you want your loved one to be able to receive messages, you can use a telephone with answering machine functionality built in, or a standalone answering machine.