How does Quiet Hours work?

The Quiet Hours feature helps curb late night calls, and disruptive calls during work hours. The feature lets you set up two different ranges of time that your loved one is blocked from making outgoing calls. You can record a personalized message for your loved one in your own voice, reassuring them. For example: “Mom, it’s really late and we are asleep. Please call back in the morning. Or if you need to wake me, press 5 on your phone.”

You can also enable or disable the “press 5 to dial out.” When turned on, your loved one can press any key to connect their call, even during quiet hours.

How to set up Quiet Hours

1. Expand Quiet Hours Rules
2. Select the desired Quiet Hours setting

Incoming Only: Blocks all incoming calls only

Outgoing Only: Blocks all outgoing calls only 

Both Incoming and Outgoing: Blocks both

Off: Turns off Quiet Hours rules

3. Set both Start and End times
4. Save the settings

During Quiet Hours, your loved one will hear the Quiet Hours Voice Message during any calls they make. 

Also during Quiet Hours, any incoming calls from Contacts will immediately go to our system voicemail and forwarded to you on this Caregiver app.

Calls to 911 or Priority Response will override the Quiet Hours setting, except for accounts where 911 is disabled.

Optional: You can enable “press 5 to dial out”, if you want your loved one to be able to override the Quiet Hours feature and get a call through.

Optional: You can set up a second Quiet Hours range in the same manner.

Quiet Hours Voice Message

Initially, there is a default Quiet Hours Voice Message. You can customize this message to be more personal. Keep in mind that the same message is played for ALL Contacts your loved one calls during Quiet Hours where outgoing calls are blocked.

Play: Listen to the current message

Record: Customize the message

Default: Reset the message back to the system default