What happens when my loved one calls 911?

1. With our Caregiver service, if your loved one dials 911, it will immediately connect to the 911 operator in their area based on the address provided during sign-up.
2. A text message will also be sent to you, notifying you that 911 was called.
3. The teleCalm Rules Engine will be turned OFF automatically to make sure any 911 operator or other emergency services can call back and reach your loved one (you will be notified of this in the text message).
4. The Caregiver app will show that 911 was dialed on the Dashboard and the History screen.
5. Once you are confident the emergency is over, you will need to TURN ON the teleCalm Rules Engine again under Settings, Enable the teleCalm rules engine. You should also turn the Enable Outgoing Call Rules back on as well if you are limiting outbound calling  (suggested).

Also Note: You can safely verify that 911 is working by dialing 922 from your loved one’s phone. This will connect to the 911 servers and the computer will read back the 911 address that is on file. It will also simulate the notification text messages to your cell phone

We also offer solutions for those who make unnecessary 9-1-1 calls:

• For seniors living in Assisted Living and Memory Care communities who continually make unnecessary 9-1-1 calls, teleCalm is able to re-route these calls to an on-site nurse station instead.
• For seniors needing a 9-1-1 solution at home, Priority Response is a great add-on to the teleCalm Caregiver service.